Adding to the growing pantheon of awesome companies with phenomenal customer service is Rob Boyle of Posthuman Studios. Around Christmas-time I realized the Panopticon book that I'd purchased from my FLGS was coming apart. I sent a photo over to Posthuman Studios and after a little back and forth discussion they sent me a new copy of the book gratis.
Posthuman Studios is already tops in my book with every one of the Eclipse Phase books being 100% Creative Commons. But it's good to know that Posthuman also stands behind their products 100%.
Thank you Rob Boyle and Posthuman Studios for being the sort of company that makes it easy to support. That's part of the reason the banner on my site is directly from the core Eclipse Phase book.