Miracles of medicine

Two days after meeting my new primary care physician, I called his office for the results of the blood tests. (They said they should be in two days after the appointment). Not only were they in, but they took a few seconds to tell me what the results meant, and faxed them to me while I was on the phone.

Note to other professionals, healthcare or otherwise: This is what customer service is about. Delivering on time and delivering what was promised.


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