It's the user, stupid

Seems a recent discussion on one of the GNOME lists prompted this editorial about users are not being included in the development process of applications. As a user of Open Source software, I can whole-heartdly agree. I've spent a while pondering why we've seen no less than 4 versions of Novell Evolution without seeing a resolution for basic issues such as Palm Category sync (bug 1167) or others. Yes, resolving some of the "mundane" issues of software may not be as sexy as others, but dangit, creating user software isn't always sexy or fun.