I've wanted to post this for a while. You'll remember I recently posted about a dreadful customer service experience with Barnes and Noble and an amazing customer service from O'Reilly Media. I was tempted to include this experience in that previous post but thought better of it for various reasons …

Testing one two three. This is only a test.

I'm a reasonable guy.

I start with this because I like to think that I'm not an unreasonable person. Do right by me and I'll be satisfied. But make me jump through hoops and I'll be very disappointed.

This is the tale of two completely different customer service experiences.

Experience …

Apparently Packt is hell-bent on having me tell you about Learning Geospatial Analysis with Python. So here you go: http://web.archive.org/web/http://bit.ly/1bD56tX

I'm already full up on my review queue but apparently they still want me to review it even though I have little …

Hello everyone,

Unless everyone is really looking to have a meeting tonight I'm OK with postponing it until the next month. Reasons are as follows:

\1) Not a whole lot going on at the moment related to the loco and ...
2) The loco portal is in flux so our group …